CASE STUDY
Country
Industry
Revenue
An e-commerce company based in the UK and operating globally
Came to Micro Insurance to find a solution for their home swap and travel customers. Micro Insurance provided trip cancellation and home damage insurance
revenue
retention rate
Uptake of increased insurance options
Low retention of captains
Set up an outbound call centre was set up
Low customer lifetime value
Sent in-app notifications referring them to Careem
No option to help captains manage their life and health risk needs
Designed digital processes for enrolment, premium payment, claims submission and claim payment