Case Study

CASE STUDY

Careem


Country

Dubai

Industry

Platform

Revenue

24M USD

An e-commerce company based in the UK and operating globally 

Came to Micro Insurance to find a solution for their home swap and travel customers. Micro Insurance provided trip cancellation and home damage insurance  


RESULTS

+47%

revenue

+40%

retention rate

Uptake of increased insurance options

Their problems

Our solutions


Low retention of captains

Set up an outbound call centre was set up


Low customer lifetime value

Sent in-app notifications referring them to Careem


No option to help captains manage their life and health risk needs

Designed digital processes for enrolment, premium payment, claims submission and claim payment