Case Study

CASE STUDY

HOMESWAP


An e-commerce company based in the UK and operating globally

Came to Micro Insurance to find a solution for their home swap and travel customers. Micro Insurance provided trip cancellation and home damage insurance


RESULTS

Retention increased

Claims paid with “no fault” attitude

Customers feel confident to book holiday during pandemic

Problems

Our solutions


Small accidents ruining the holiday experience.

Provided reimbursement cover for minor issues


People hiding problems to not get in trouble – lowering the 5* rating

The NoQuiblz app provided a process that allows claims to be resolved easily as part of the customer journey


Trips get cancelled, often due to reasons outside of the control of the people involved

Provided cover for cancellations of any reason