IT Technical Assistant

Reports To: Head of Technology (Pakistan)
Islamabad & Rawalpindi

Position Summary:

MicroEnsure is an InsurTech company dedicated to serving the uninsured population of developing world through digital insurance products and processes.

The primary goal of this role is to the monitor, maintain, troubleshoot and improve our call centre operation as well as effectively support general IT services for Pakistan office. Ensuring uptime of the call centre systems is a critical requirement. This role will include regular contact with service providers and members of Global IT Operations team, service desk ticket resolution, relationship management with key internal clients, improving service levels; and network, hardware, software and application support.

The role will involve working with local and remote staff in various locations as well as with 3rd party solution providers. The candidate should have willingness to travel between our two offices located in Islamabad and Rawalpindi, for meetings or assignments.

Responsibilities:

  • Install and Manage windows 10 on PCs and laptops
  • Troubleshoot issues in third party office used applications
  • Provide hardware and software troubleshooting support to users
  • Proactively monitor tickets raised on IT HelpDesk and work on their resolution in regards to PCs, laptops and user programs
  • Support new starters in login issues
  • Manage and configure printers and other IT equipment
  • Periodic IT equipment preventive maintenance
  • Identify LAN/WiFi issues and rectify in real time in addition to other tasks assigned by line manager

Qualifications and Experience:

Qualification = BS (CS / IT)

Experience = 1 year

Interested applicants please mention position in subject and send CV at pkrecruitment@microensure.com

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