Head of New Business Implementation

UK - Remote

About Us

About MIC Global

Building a global insurance safety net that is simple, easy to understand, and accessible to all.

MiC Global is a full stack technology-focused insurance company. MIC has brought together sales, distribution, product, technology, and underwriting to focus on new insurance opportunities in the digital economy. MIC aims to provide insurance to the internet platforms, billions of people, and millions of businesses that are unserved by the current models.

At MiC, we are changing the insurance business. We are constantly working to create insurance policies that do exactly what insurance is supposed to do – provide a safety net to help people recover quickly from problems large and small. Over the last 300 years, traditional insurance companies have not done such a great job of this, globally few people buy, and it’s seen as complicated, expensive, and untrustworthy.

MiC combines Ai, automation, and explicit decision-making algorithms to speed up processes, optimize customer experience, and lower costs.

So far, MIC has issued over 3 million policies in 15 countries, and we are not slowing down anytime soon. We believe recovering from adversity should not be a privilege for only the wealthy and the few, which is why we are committed to distributing insurance to anyone and everyone who needs it. To make insurance accessible, we are often required to solve complex problems. Every country we operate in requires different solutions that are unique to that region. Thus, we have created and implemented many innovative financial services which are distributed through e-commerce partners and platforms, banks, mobile networks, and mobile wallets.

The insurance landscape is changing with many insurance products embedded with technology devices. MiC provides services to device manufacturers and VARs to help them understand the data streaming from IoT devices and how this can be utilized to reduce insurance risk and effectively alert claims professionals where timely intervention is required. MiC wraps this in a warranty-as-a-service product allowing simple, replicable, services to the consumer.

At MiC, we pledge to share our skills and ideas to enable other insurance companies to grow their own businesses and to reach more people. We believe together, we can reach 4 billion people.

The Technology Team at MIC prides itself on being a professional technology services organisation with the highest standards of customer service.

The MiCa Factory

MIC Global has the mission to revolutionise insurance. Our vision is to digitise the end-to-end processes that encompass all aspects of insurance practice. Using automation and explicit/AI based decision algorithms we aim to reduce process cycle time, increase competitiveness, and deliver an exceptional customer experience by implementing a frictionless journey.

For our Partners MIC enhances perceived value with the addition of micro insurance products to their core offering. This helps increase customer retention and can add materially to revenue per customer.

The MiCa Factory is the MIC digital collaboration environment for rapidly designing and deploying new partnership opportunities; it is the MIC Accelerator (MiCa). It coordinates all the different capabilities to rapidly fulfil the required artefacts to enable new partnerships and new products in addition to meeting regulatory requirements for new territories.

The Mica Factory will allow for seamless digital requests for assistance from the MIC community of technical resources, tracking progress and dependencies. It will act as a central repository for all submissions, presentations and documentation providing a simple digital file for easy access and dynamic collaboration.

We are in the advanced process design phase at present (Q1 22) and expect the launch of the platform in Q2 22.

Stage 1 ICE, the Innovation Consideration Environment. This allows all new business opportunities to be assessed for operational, regulatory, commercial, and/or technological feasibility. Passing this stage allows resources to be allocated for the next stage…

Stage 2 Solution Design and Contracting. This utilises resources as required from Underwriting, Compliance, Legal, Operations and Technology to design a solution that brings accretive benefit for Customers, Partners and MIC. Regulatory approvals are usually completed at this stage if required. An agreed Solution and Commercial Agreement allows resources to be allocated to the final stage…

Stage 3 Delivery. This is the final build of technology, recruitment of any resources required for go live. We also finalise any compliance requirements and schedule underwriting reviews. Finally implementing finance procedures including premium collection and claims payment processes.

The simple objective is to make the process of enabling new business as simple as possible, even if this involves new/amended products or new territories. Transparency is key to enable fast, informed, decision making.

Role Description

This role would be responsible for the dedicated implementation support and expertise to efficiently onboard new partners, new schemes, new territories, and new insurance products. This role is the pivotal coordination point between all the MIC departments, and external third parties, to ensure effective collaboration, planning and organisation that results in timely delivery of a solutions. Transparency is core to the performance of this role with regular, timely, accurate reporting of progress highlighting any risks to delivery of individuals solution. The role requires good communication and presentation skills as there is often a requirement to present at pitches to prospective new clients to explain our approach to implementation and how we use our skills and experience to safely manage their scheme within MIC Global.

Responsibilities:

  • Recruitment, training, and management of a global team of implementation professionals.
  • Participate and contribute to the global Exco community within MIC that sets policy and procedure globally.
  • Manage all phases of client implementation projects, from initial internal kick-off meeting, regular implementation meetings, implementation end to end plan, and go live.
  • Create, maintain, and own the implementation plan.
  • Distribute implementation plan activities and elicit delivery commitments from each designated resource.
  • Identify dependencies and risks within each implementation plan and communicate these effectively.
  • Maintain and ensure accurate and comprehensive completion of customer information from in depth fact finding to ensure an efficient and timely handover to the system build process.
  • Ensure that communication channels are well established with all the projects' stakeholders (internal & external)
  • Manage and communicate scope change, timelines and quality, in agreement with customer and key stakeholders
  • Escalate and mitigate issues within a client implementation
  • Accurately identify deliverables and milestones related to the project as well as any issues that can delay the implementation process.
  • Ensure commitments and timelines are met, resources are adequate (quantity and skills)
  • Coordinate testing, follow-up, deployment, training, and post-implementation support transition plan with Implementation Co-ordinators, Account Management/Operations/IT teams.
  • Share knowledge gained through implementation lessons learned back to IT and support teams

You'll also get a chance to be part of

Global team expansion: Building up a world-class team of talented and passionate people.

Requirements

  • 3 years + of working in the Financial and or Insurance industry
  • Experience of implementing regulatory projects within insurance or financial projects
  • Confident with Visio or similar visualization tool
  • Highly attentive to detail and shows strategic insights in delivery and continuous improvement, with a firm focus on ownership and accountability
  • Has a tract record of effectively handling complex projects.
Generic Competencies
  • Excellent attention to detail
  • Communication
  • Planning and organisation
  • Results focus
  • Client focus
  • Problem solving and diagnostic skills
  • Quality focus
  • Ability to work on multiple projects at the same time
Bonus points
  • Experience with Insurance related industry experience

Benefits

  • 25 days holiday + bank holidays
  • Share Option Scheme
  • You will be working for a Company that has talented colleagues and has a passionate focused culture
  • Extensive possibility for growth and professional development

Role reports into:

COTO

Edwin Harrell | LinkedIn

Investor & CEO

Harry Croydon | LinkedIn

Please email your CV and a covering letter to careers@microinsurance.com we will contact those applicants that we wish to interview. You will be asked to conduct a short psychometric survey before any interview to enable us to understand your personality type. We are an equal opportunity employer and welcome and encourage applicants from all citizens of Earth.

Apply

CAPTCHA refresh button